Shipping policy

Last Updated: July 27, 2026

Thank you for shopping with ARMICA HONGKONG LIMITED. We understand that you are looking forward to receiving your order, so we have prepared this guide to explain how our shipping process works and when you can expect your package to arrive.

1. Order Processing

Once your order is placed, our team will begin preparing it as quickly as possible. Orders generally require up to 3 business days for verification, packing, and transfer to one of our shipping partners. Orders placed during weekends or public holidays will normally begin processing on the next available business day. Please note that processing time is separate from the estimated shipping time.

2. Shipping Time and Cost

Once your order has been processed and shipped, estimated delivery generally takes: 10–20 business days

We charge a standard flat-rate shipping fee of: $5.99 USD

The exact shipping cost will be displayed at checkout before you complete your purchase. From time to time, free-shipping or discounted-shipping promotions may also be available.

3. Possible Shipping Delays

While we work with reliable logistics partners, occasional delays may happen due to circumstances outside our control, including:

  • Customs inspections

  • Carrier delays

  • Severe weather

  • Public holidays

  • High shipping volumes

  • Transportation disruptions

  • Incorrect or incomplete delivery information

We appreciate your patience and understanding if your shipment takes slightly longer than expected.

4. Tracking Your Order

Once your order has shipped, we will send a shipping confirmation email containing your tracking number. You may track your package through the carrier’s official website or through a universal tracking service such as: www.17track.net

Please allow several days for the first tracking update to appear. Tracking information may not become active immediately after the shipping confirmation email is sent. It is also normal for tracking to remain unchanged for several days while the package is moving between warehouses, carrier hubs, customs facilities, or destination countries.

5. Why Did I Receive Only Part of My Order?

If your order contains multiple products, the items may be shipped separately. This may happen when products are stored at different fulfillment centers or become ready for shipment at different times. Separate shipments allow us to send available products without waiting for the entire order to be prepared at one location. Each package may have its own shipping confirmation email and tracking number. Receiving one package before another does not necessarily mean that an item is missing.

6. Changing Your Order Information

Requests to change an order are extremely time-sensitive. Whether you need to update your shipping address, phone number, product size, color, quantity, or another order detail, please contact us as soon as possible, preferably within 12 hours of placing the order.

Email us at support@ruffwareclub.com or call us at +1 (218) 419-1572 and include:

  • Your order number, for example: 015SHOP-1218

  • The email address used during checkout

  • A clear description of the requested change

  • The complete corrected information, when applicable

Our fulfillment team processes orders quickly. We will make every reasonable effort to assist you, but we cannot guarantee that changes can be completed once an order has entered processing or has already shipped. Once a package has been dispatched, we may no longer be able to update the shipping address or product details.

7. Missed Delivery Attempts

If the delivery carrier is unable to complete delivery, they may:

  • Leave a delivery notice

  • Schedule another delivery attempt

  • Hold the package at a nearby post office or pickup location

  • Ask you to contact the local carrier

Please use your tracking number to contact the local delivery provider for more information. Packages that are not collected within the carrier’s designated timeframe may be returned to the sender.

ARMICA HONGKONG LIMITED is not responsible for packages returned because of:

  • An incorrect or incomplete shipping address

  • An unavailable recipient

  • Failure to collect the package

  • Refusal of delivery

  • Unpaid customs duties or import charges

Additional shipping fees may apply if a returned package needs to be shipped again.

8. What Should I Do If My Shipment Is Delayed?

If your package appears to be taking longer than expected, please follow these steps.

Check the latest tracking update

Review the date and details of the most recent tracking event. If the tracking information was updated within the past 7 days, the package is generally still moving through the shipping network.

Contact us after an extended tracking pause

If there have been no new tracking updates for more than 7 days, contact us at support@ruffwareclub.com or call +1 (218) 419-1572. Please include:

  • Your order number

  • Your order email

  • Your tracking number

  • A brief explanation of the issue

Our support team will review the shipment information and help determine the next appropriate step.

9. Lost or Stolen Packages

We understand how frustrating it can be when a package cannot be located. If you believe your shipment may be lost, please contact us with your order number, order email, and tracking information. We will review the case and, when appropriate, work with the shipping carrier to investigate the shipment.

Packages Lost in Transit

If the carrier confirms that a package was officially lost while in transit, we may provide an appropriate resolution, such as a replacement shipment, based on the results of the investigation.

Packages Marked as Delivered

If tracking shows that the package was successfully delivered but you cannot locate it, please first:

  • Check around your property or delivery area

  • Ask family members or household members

  • Check with neighbors

  • Contact your building manager or reception desk

  • Contact the local delivery carrier

Our shipping policy does not normally cover packages that are lost or stolen after the carrier has confirmed successful delivery to the address provided during checkout.

10. Shipping Destinations and Fulfillment Locations

ARMICA HONGKONG LIMITED ships to customers in many countries around the world. In the uncommon event that we are unable to ship to your location, we will contact you using the email address provided with your order. We work with international warehouses, fulfillment centers, logistics companies, and manufacturing partners. Depending on product availability and your shipping destination, your order may be dispatched from different locations. Some orders may be shipped directly from one of our fulfillment or manufacturing partners to help maintain product availability and competitive pricing.

11. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country. These charges are determined by local authorities and are not included in the product price or shipping fee unless clearly stated otherwise during checkout. The customer is responsible for paying any customs duties, taxes, or import-related charges required by the destination country. ARMICA HONGKONG LIMITED does not control these charges and cannot predict the exact amount that may be applied.

12. Shipping Disclaimer

By placing an order with ARMICA HONGKONG LIMITED, you acknowledge and agree to the following terms:

Estimated Shipping Times

All delivery timeframes are estimates and are not guaranteed arrival dates. ARMICA HONGKONG LIMITED is not responsible for delays caused by customs authorities, shipping carriers, severe weather, holidays, transportation disruptions, or other events outside our reasonable control.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including the recipient’s name, apartment or unit number, postal code, and phone number where required. ARMICA HONGKONG LIMITED is not responsible for packages that are delayed, lost, misdelivered, or returned due to incorrect or incomplete information provided by the customer.

Delivered Packages

Our shipping responsibility generally ends once the carrier’s tracking system confirms that the package was successfully delivered to the address provided with the order. ARMICA HONGKONG LIMITED is not responsible for packages that are lost or stolen after confirmed delivery.

Carrier and Customs Decisions

Shipping carriers and customs authorities operate independently from ARMICA HONGKONG LIMITED. We cannot guarantee carrier delivery attempts, customs processing times, or the outcome of customs inspections.

Contact Us

If you have any questions or need assistance regarding your shipment, please reach out to us:

Company Name: ARMICA HONGKONG LIMITED

Registered Address: RM 1710, 17/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI, HONG KONG

Email: support@ruffwareclub.com

Phone: +1 (218) 419-1572