Refund Policy

Last updated: July 27, 2026

Thank you for shopping with ARMICA HONGKONG LIMITED. Your satisfaction is important to us. If you experience any issue with your order, please contact our customer support team at support@ruffwareclub.com or call +1 (218) 419-1572 and include your order number, such as 015SHOP-1218, along with the email address used at checkout.

We encourage you to read the following Refund Policy carefully before making a purchase.

General Policy

All purchases made through ARMICA HONGKONG LIMITED are considered final. We generally do not accept returns or exchanges unless:

  • The product arrives damaged or defective

  • The product has a verified quality issue

  • You receive an incorrect item

Claims are reviewed individually and must meet the requirements outlined below.

Damaged, Defective, or Incorrect Items

We carefully review the quality of the products we offer. However, if your item arrives damaged, defective, or different from what you ordered, please contact our support team before taking any other action.

Please inspect your order as soon as it arrives and notify us within 7 days of delivery.

To help us review your claim efficiently, email support@ruffwareclub.com or call +1 (218) 419-1572 with the following information:

  • Your order number, such as 015SHOP-1218

  • The email address used to place the order

  • A clear description of the problem

  • Clear photos or a short video showing the damage, defect, or incorrect item

  • A photo of the shipping package and shipping label, when applicable

Our team will evaluate the information you provide and determine an appropriate resolution based on the circumstances of your claim.

An approved resolution may include:

  • A replacement item

  • A partial refund

  • A full refund

The type of resolution offered will be determined on a case-by-case basis.

Refunds

When a full or partial refund is approved, it will be issued to the original payment method used for the purchase.

Refunds generally appear in your account within 7–12 business days after they have been processed. Please note that the exact posting time depends on your bank, card provider, PayPal, or other payment processor.

ARMICA HONGKONG LIMITED cannot control delays caused by financial institutions after a refund has been successfully issued.

Exchanges

We do not offer standard product exchanges for reasons such as:

  • Change of mind

  • Incorrect size or color selected by the customer

  • Personal preference

  • No longer needing or wanting the product

We may replace an item only when it arrives damaged, defective, or incorrect and the related claim has been reviewed and approved by our support team.

Unauthorized Returns

Please do not send any product back without first contacting our customer support team and receiving return instructions.

To qualify for a refund, replacement, or other resolution, you must first submit a claim to support@ruffwareclub.com or call +1 (218) 419-1572.

Items returned without prior notification or approval may not be accepted. ARMICA HONGKONG LIMITED cannot guarantee a refund, replacement, reimbursement, or other assistance for unauthorized returns.

The return address, when required, may be different from the company’s registered business address. Please wait for instructions from our customer support team before shipping any item.

Contact Us

For questions about this Refund Policy or concerns regarding an order, please contact us using the information below.

Email: support@ruffwareclub.com

Phone: +1 (218) 419-1572

Company Name: ARMICA HONGKONG LIMITED

Company Address: RM 1710, 17/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI, HONG KONG

When contacting us about an existing order, please include your order number and the email address used at checkout so we can assist you more efficiently.

At ARMICA HONGKONG LIMITED, we are committed to reviewing valid concerns fairly and doing our best to provide an appropriate solution.