FAQ

Frequently Asked Questions

Welcome to the Ruffwareclub FAQ page. Below, you’ll find answers to some of the most common questions about ordering, payments, shipping, and after-sales support.

If you cannot find the information you need, please contact us at support@ruffwareclub.com or call +1 (218) 419-1572. To help us assist you more quickly, please include your Order Number and the email address used to place the order.

Ordering & Payments

Q: How do I apply a discount code?

You can enter your discount code during checkout when paying with PayPal or a credit or debit card.

Please follow these steps:

Select the product you would like to purchase and click “Add to Cart.”
Open your cart and proceed to checkout by selecting the available debit, credit card, or PayPal payment option.
Enter your discount code:
- On mobile: Tap “Show order summary,” then enter the code in the discount field.
- On desktop: Enter the discount code in the field displayed on the right side of the checkout page.
Click “Apply” and confirm that the discount has been deducted before completing your payment.

Discount codes must be entered before the order is submitted and generally cannot be applied retroactively.

Q: What payment methods do you accept?

We accept a variety of secure payment options, including:

PayPal
Visa
Mastercard
American Express
Diners Club
Most major debit and credit cards
Apple Pay
Google Pay

The payment options available to you may vary depending on your country, device, and checkout settings.

Q: How much does shipping cost?

Our standard worldwide shipping fee is generally USD $5.99.

The final shipping charge may vary depending on your delivery location, order value, or any active shipping promotion. The exact amount will always be displayed at checkout before you complete your purchase.

Shipping & Delivery

Q: Do you offer international shipping?

Yes. ARMICA HONGKONG LIMITED ships to customers in many countries around the world.

We work with international fulfillment and logistics partners. Whenever possible, your order will be shipped from the most suitable available warehouse based on your location and product availability.

Q: How long does delivery take?

Estimated delivery usually takes 10–20 business days after your order has been processed and shipped.

Please note that weekends, public holidays, customs inspections, severe weather, carrier delays, and other circumstances outside our control may affect the delivery timeline.

Q: How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can enter the tracking number on a universal package-tracking website such as 17TRACK or on the relevant carrier’s official tracking page.

Q: Why is my tracking information not updating?

Please allow approximately 24–48 hours after receiving your shipping confirmation for tracking information to appear in the carrier’s system.

It is also normal for tracking to remain unchanged for several days while a parcel is moving between sorting facilities, carrier hubs, or countries.

If there has been no update for an extended period, please contact us at support@ruffwareclub.com or call +1 (218) 419-1572 with your Order Number and Order Email.

Q: Why did I receive only part of my order?

Orders containing multiple products may be divided into separate shipments.

This may happen when items are stored in different warehouses or are ready to ship at different times. Each package may have its own tracking number, which will be sent to the email address used during checkout.

Receiving one package before another does not necessarily mean an item is missing.

Order Changes & Cancellations

Q: Can I change my shipping address, name, or phone number?

Address changes are extremely time-sensitive.

Please contact us immediately at support@ruffwareclub.com with the subject line:

Urgent: Address Change

Include the following information:

Your Order Number, for example: 071SHOP-112938
The email address used to place the order
Your complete and corrected shipping name, address, and phone number

We will make every reasonable effort to update your information if the order has not yet entered processing or fulfillment. Once an order has been processed or shipped, we may no longer be able to change the delivery details. In that situation, you may need to contact the shipping carrier directly.

Q: Can I change the size, color, item, or quantity in my order?

Order changes are also time-sensitive.

Please email support@ruffwareclub.com as soon as possible with the subject line:

Urgent: Order Change

Your email should include:

Your Order Number, for example: 071SHOP-112938
Your Order Email
A clear description of the change you would like to make

We can only approve changes if the order has not yet entered the fulfillment process. Because orders may be prepared quickly, the available modification window can be very short.

Q: Can I cancel my order?

An order may be canceled only if it has not yet been processed or dispatched.

Please contact us immediately at support@ruffwareclub.com or call +1 (218) 419-1572 with your Order Number and Order Email.

A small processing or handling fee may apply to approved cancellations. Once the order has shipped, it can no longer be canceled.

Damaged, Defective, Incorrect, or Missing Items

Q: My order arrived damaged. What should I do?

We are sorry your order arrived in this condition.

Please contact us at support@ruffwareclub.com and provide:

Your Order Number and Order Email
Clear photos or a short video showing the damaged product
A photo of the shipping package
A clear photo of the shipping label

Please contact us as soon as possible after delivery so our support team can review the issue and provide an appropriate solution.

Q: What should I do if my item has a quality problem or defect?

We take product quality seriously and apologize if your item does not meet reasonable expectations.

Please email support@ruffwareclub.com with:

Your Order Number and Order Email
A detailed description of the issue
Clear photos or a short video showing the defect

Our support team will review the information and assist you based on the circumstances of your order.

Q: I received the wrong product or an item is missing. What should I do?

We sincerely apologize for the inconvenience.

Before contacting us, please check whether your order was divided into multiple shipments. Different packages may arrive on different dates.

If you received an incorrect product or believe an item is missing, email support@ruffwareclub.com and include:

Your Order Number
Your Order Email
A photo or video of the product you received
A photo of the shipping label and package
The name and quantity of any missing items

We will review the issue and work with you to resolve it.

Account & Email Communication

Q: I did not receive my order confirmation email. What should I do?

First, check your spam, junk, promotions, or other filtered email folders. You should also confirm that the email address entered during checkout was correct.

If you still cannot locate the confirmation, contact us at support@ruffwareclub.com and provide:

Your full name
The email address you may have used
Your shipping address
The approximate date and amount of the order

We will try to locate your order and resend the confirmation email.

Q: I have not received my tracking number. What should I do?

Tracking information is generally emailed within 1–2 business days after the order has been processed and shipped.

Please check your spam or junk folder first. If you still have not received tracking information after this period, contact us at support@ruffwareclub.com or call +1 (218) 419-1572 with your Order Number and Order Email.

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