Privacy Notice

Last Updated: July 27, 2026

Ruffwareclub values the privacy of its customers and website visitors. We are committed to handling personal information responsibly and maintaining the confidence you place in us.

This Privacy Policy describes the types of Personally Identifiable Information, or PII, that we may collect when you browse our website, communicate with us, create an account, or complete a purchase. It also explains why we use this information, how we protect it, and when it may be disclosed to service providers.

By accessing or using the Ruffwareclub website, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

We collect information that helps us operate our online store, process purchases, provide customer assistance, maintain website security, and create a more convenient shopping experience.

Information Submitted Directly by You

You may provide personal information when you:

  • Place or attempt to place an order

  • Register or manage a customer account

  • Subscribe to marketing or email communications

  • Contact our customer support team

  • Submit a form, review, or other request through the website

Depending on how you interact with us, the information collected may include:

  • Your full name

  • Email address

  • Telephone number

  • Billing address

  • Delivery address

  • Account and order information

  • Customer service correspondence

  • Payment-related details

Payment information is processed through authorized third-party payment providers. ARMICA HONGKONG LIMITED does not directly retain complete credit card or debit card details after a transaction has been completed.

Information Collected Through Website Use

Certain technical and usage information may be gathered automatically when you access or interact with our website. This may include:

  • Internet Protocol address

  • Browser type

  • Device type

  • Operating system

  • General geographic or regional information

  • Pages viewed and actions taken

  • Referral source

  • Date and time of website activity

  • Shopping cart and checkout interactions

  • Cookie identifiers and similar technology data

This information helps us understand how visitors use the store, identify technical problems, protect our services, and improve website performance.

2. How Personal Information Is Used

The information we collect may be used for legitimate business and operational purposes, including the following.

Processing and Delivering Orders

We use customer information to:

  • Verify and process transactions

  • Confirm purchases

  • Prepare and fulfill orders

  • Arrange shipping and delivery

  • Send order confirmations

  • Provide shipment and tracking updates

  • Address payment or fulfillment issues

Providing Customer Service

Information may be used to:

  • Respond to questions

  • Locate customer orders

  • Review delivery or product concerns

  • Handle approved refunds or replacements

  • Communicate important account or service information

Improving Our Store and Services

We may review website and purchase activity to:

  • Improve website navigation and usability

  • Evaluate product demand

  • Develop or refine product offerings

  • Identify technical errors

  • Measure website performance

  • Improve the overall customer experience

Sending Communications

We may send transactional communications relating to your purchase, such as order confirmations, shipping notices, and customer support responses.

Where you have provided consent, we may also send promotional emails, product announcements, discounts, or other marketing communications. You may unsubscribe from promotional emails at any time.

Security and Fraud Prevention

Personal and technical information may be used to:

  • Detect suspicious transactions

  • Prevent unauthorized account access

  • Investigate potential fraud

  • Reduce misuse of the website

  • Protect customers, payment systems, and business operations

  • Comply with legal or regulatory responsibilities

3. Data Security and Protection

ARMICA HONGKONG LIMITED uses reasonable administrative, organizational, and technical safeguards intended to protect personal information from unauthorized access, alteration, loss, misuse, or disclosure.

Our protective measures may include:

  • Secure Transmission: Sensitive information transmitted through checkout is protected using Secure Socket Layer, or SSL, encryption technology where supported.

  • Restricted Access: Personal information is maintained on systems designed to limit access to authorized employees, contractors, and service providers who require the information to perform legitimate business duties.

  • Payment Information: Complete credit and debit card details are handled by secure third-party payment processors. ARMICA HONGKONG LIMITED does not retain full payment card information after the payment transaction has been completed.

Although we take reasonable precautions, no website, database, electronic transmission, or storage system can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their account credentials and devices.

4. Sharing Information With Service Providers

ARMICA HONGKONG LIMITED does not sell, rent, or trade your personal information to unrelated third parties for their independent use.

We may provide limited information to carefully selected companies that perform services on our behalf, including:

  • Shopify and ecommerce infrastructure providers

  • Payment processors

  • Warehousing and fulfillment partners

  • Shipping carriers and logistics providers

  • Customer service platforms

  • Email communication providers

  • Fraud detection and security providers

  • Website hosting and maintenance services

  • Data analytics providers

  • Advertising and marketing platforms

These parties receive only the information reasonably required to provide the relevant service. Their handling of information may also be governed by their own contractual obligations and privacy policies.

We may additionally disclose information when reasonably necessary to:

  • Comply with a law, court order, subpoena, or legal request

  • Enforce our policies and agreements

  • Investigate suspected fraud or unlawful conduct

  • Protect the rights, property, or safety of ARMICA HONGKONG LIMITED, our customers, or others

  • Support a merger, restructuring, financing, acquisition, or transfer of business assets

5. Advertising and Analytics Services

We may work with advertising, measurement, and analytics providers that use cookies, tracking pixels, tags, software development kits, or similar technologies.

These tools may help us:

  • Measure website traffic

  • Understand shopping activity

  • Evaluate advertising performance

  • Prevent repeated or irrelevant advertisements

  • Provide advertising that may be more relevant to user interests

  • Improve products and marketing campaigns

Our advertising and analytics partners may include:

  • Meta Platforms: Meta may process information connected with Facebook and Instagram advertising. Privacy Policy

  • Google: Google may provide analytics, advertising, measurement, and related services. Privacy Policy

  • AppLovin and Axon: AppLovin or Axon may provide advertising delivery, attribution, analytics, or campaign measurement services. Privacy Policy

Information collected by these companies is handled according to their own privacy notices and service terms. You may be able to control personalized advertising through the privacy settings offered by these platforms, your browser settings, or the privacy controls available on your device.

6. Cookies and Related Technologies

ARMICA HONGKONG LIMITED uses cookies and similar technologies. Cookies are small information files placed on a computer, mobile phone, tablet, or other device when a website is visited. They help websites remember preferences, maintain shopping sessions, and understand how visitors interact with online services.

We may use the following categories of cookies:

Essential Cookies

These cookies support necessary store functions, including:

  • Maintaining shopping cart contents

  • Enabling checkout

  • Remembering session information

  • Supporting account login

  • Preventing fraudulent activity

  • Maintaining website security

Certain essential cookies cannot be disabled without affecting the operation of the website.

Performance and Analytics Cookies

These technologies help us understand:

  • Which pages customers visit

  • How users navigate the store

  • Whether website errors occur

  • How quickly pages load

  • Which website features are useful

The information assists us in improving website functionality and performance.

Advertising and Marketing Cookies

Marketing technologies may be used to:

  • Measure advertising campaigns

  • Understand how customers arrive at the website

  • Limit repeated advertisements

  • Create or evaluate interest-based advertising audiences

  • Deliver advertisements through approved advertising partners

Additional information about cookies used through Shopify services is available at Shopify Cookie Policy.

Most browsers allow users to block, delete, or restrict cookies through their settings. Disabling cookies may prevent certain features, such as saved carts, account functions, or checkout tools, from operating correctly.

7. Third-Party Websites

Our website may contain links to websites, applications, or services operated by independent third parties.

ARMICA HONGKONG LIMITED does not control those external services and is not responsible for their:

  • Website content

  • Security measures

  • Products or services

  • Tracking practices

  • Data collection methods

  • Privacy policies

Before submitting personal information to an external website, you should review its applicable privacy policy and terms.

8. California Online Privacy Protection Act

In accordance with the California Online Privacy Protection Act, commonly known as CalOPPA:

  • Visitors may browse publicly available areas of our website without creating an account

  • A link to this Privacy Policy is made available through the website

  • Material changes to this policy will be published on this page

  • Customers may request corrections to personal information by contacting us

  • The effective date of the current policy is displayed at the top of this page

Additional privacy rights may apply depending on the customer’s location and applicable law.

9. Do Not Track Browser Settings

Some internet browsers allow users to activate a Do Not Track, or DNT, preference.

Where technically supported and required by applicable law, ARMICA HONGKONG LIMITED respects recognized DNT browser signals and does not knowingly use tracking or targeted advertising technologies when an enabled DNT preference has been properly communicated to our website.

Because there is not always a consistent industry standard for interpreting DNT signals, the way a browser preference is recognized may depend on the browser, device, and technology provider being used.

10. Children’s Personal Information

ARMICA HONGKONG LIMITED does not knowingly request or collect personal information from children under 13 years of age. Our website and products are intended for adults who are legally able to make online purchases.

If a parent or legal guardian believes that a child has provided personal information to us without authorization, please contact support@ruffwareclub.com or call us at +1 (218) 419-1572. Once the matter has been verified, we will take reasonable steps to remove the information from our active records.

11. Data Breach Procedures

ARMICA HONGKONG LIMITED applies reasonable security safeguards intended to reduce the risk of unauthorized access or disclosure.

If a personal data incident occurs and notification is required, we will take appropriate action in accordance with applicable legal requirements. Our response may include:

  • Investigating and containing the incident

  • Evaluating which information may have been affected

  • Taking corrective security measures

  • Notifying affected customers by email within 7 business days

  • Publishing a website notice within 7 business days where appropriate

  • Cooperating with service providers, authorities, or regulators when required

Notification timing may depend on the circumstances of the incident, legal requirements, and instructions from law-enforcement or regulatory authorities.

12. Email Communications and CAN-SPAM Compliance

We may collect and use email addresses to:

  • Confirm orders

  • Send payment notifications

  • Provide shipment and tracking information

  • Respond to customer support requests

  • Communicate important service updates

  • Send marketing content when the recipient has opted in

In accordance with the CAN-SPAM Act, ARMICA HONGKONG LIMITED:

  • Does not intentionally use materially false or misleading email headers

  • Avoids deceptive subject lines

  • Identifies promotional communications where required

  • Provides a working unsubscribe method in marketing emails

  • Processes valid unsubscribe requests promptly

  • Does not require payment to unsubscribe from promotional communications

Unsubscribing from promotional emails does not prevent us from sending essential transactional communications relating to an existing order, account, security issue, or customer support request.

13. Accessing or Correcting Your Information

You may contact us to request access to or correction of personal information associated with your customer account or order.

To protect customer privacy, we may request information needed to confirm your identity before completing a request.

Depending on applicable law, certain information may need to be retained for purposes such as:

  • Order fulfillment

  • Accounting and tax compliance

  • Fraud prevention

  • Legal recordkeeping

  • Dispute resolution

  • Enforcement of agreements

Requests may be submitted to support@ruffwareclub.com or by phone at +1 (218) 419-1572.

14. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

The applicable retention period may depend on:

  • The nature of the information

  • Whether an order remains active

  • Customer service requirements

  • Fraud and security considerations

  • Tax, accounting, and legal obligations

  • The need to establish or defend legal claims

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

15. International Processing

Because ARMICA HONGKONG LIMITED works with international ecommerce, payment, fulfillment, advertising, and logistics providers, personal information may be processed or stored outside the country where you reside.

Data protection laws in another jurisdiction may differ from those in your location.

By using our website and submitting personal information, you acknowledge that information may be transferred to service providers or systems located in other jurisdictions, subject to reasonable protections and applicable law.

16. Changes to This Privacy Policy

ARMICA HONGKONG LIMITED may update this Privacy Policy periodically to reflect changes in:

  • Business operations

  • Website functions

  • Service providers

  • Advertising practices

  • Legal requirements

  • Security procedures

  • Data processing activities

The revised version will be published on this page with a new “Last Updated” date. We encourage customers to review this policy periodically. Continued use of our website after an updated version becomes effective indicates acknowledgment of the revised policy, where permitted by law.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Company Name: ARMICA HONGKONG LIMITED

Address: RM 1710, 17/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI, HONG KONG

Email: support@ruffwareclub.com

Phone: +1 (218) 419-1572